Please see below Bakehouse 15’s terms and conditions. For any questions, don’t hesitate to contact us at: enquiries@bakehouse15.co.uk
All of our items are made to order, and are therefore subject to the following terms. All orders must have written confirmation before being accepted.
Bakehouse 15 is a home-based bakery operating in accordance with local food safety regulations.
FOOD ALLERGIES
Please note that all products are made in a kitchen that handles all allergens.
Our products may and do contain any of the main 14 allergens including: PEANUTS, NUTS, CRUSTACEANS, MOLLUSCS, FISH, EGGS, MILK, CEREALS CONTAINING GLUTEN, SOYA, SESAME SEEDS, CELERY, MUSTARD, LUPIN AND SULPHUR DIOXIDE
Your order will be accompanied with an allergy sticker/card making you aware of all allergens present in your item(s). It is the responsibility of the customer to inform us prior to their booking of any allergy issues. It is the responsibility of the customer to inform their guests of all allergy information and therefore we will not be held liable for any allergic reaction resulting from consumption of the item(s).
Cakes may also contain non-edible products used to support the structure of the cake or to allow decorations to be added. Please take care to remove all non-edible items before consumption.
PAYMENTS/DEPOSITS
All payments and deposits are to be made by bank transfer, cash or card. Cash/card payments will only be accepted at our premises. We will not accept any other form of payment.
ORDERS £40 AND UNDER
These MUST be paid for in full before you leave our premises or before your order is handed over on delivery.
ORDERS OVER £40
To secure your date, we require a non-refundable deposit, which is 40% of the total order value. This deposit will be deducted from your final bill. In the event of a cancellation, this deposit will be forfeited. This deposit should be paid for within 48 hours of us accepting your order. Exceeding 48 hours will mean we will no longer hold your date and it will become available for others to book.
We will not purchase any items relating to your order before the deposit is received by us.
Your order should be paid in full no less than 24 hours before collection/delivery.
CANCELATIONS
If, in the event the full balance of your order has been paid and you no longer require your order;
LAST MINUTE ORDERS
Any orders placed less than 7 days before the requested date are required to be paid in full within 24 hours of us accepting your order. Last minute orders are subject to availability.
WEDDING ORDERS
Wedding order deposits are to be paid within 48 hours of us accepting your order. The full balance of this order must be paid no later than 1 month before your date. Refunds will not be issued after this date.
CUSTOMISED ITEMS
If you do need to cancel your order, any customised items we order following receipt of your deposit will be available for collection from our premises at an agreed time.
DATE CHANGES
If, for any reason, the date you require your order changes, please contact us immediately. Accepting your new proposed date will be subject to our availability.
COLLECTIONS
Orders must be collected within the agreed time slot. Please be aware that we will not be available outside of the specified windows. If you do not think you will make your collection window, please let us know promptly, and we will do our best to arrange a new slot.
DELIVERIES
Customers who request delivery will be provided with a mutually agreed delivery slot. Delivery will be attempted a maximum of two times within this slot. Following this, your items will be returned to our premises to be collected at an agreed time.
Delivery Costs will be calculated per order, based on delivery location.
Bakehouse 15 cannot be held responsible for any delivery delays outside of our control, including traffic and vehicle breakdowns.
DAMAGES
Customers are fully responsible for their items following collection/delivery therefore Bakehouse 15 cannot be held liable for any damages that occur after this.
Proper storage instructions will be provided where applicable. If your order requires refrigeration, it will be labelled accordingly.
For celebration cakes, please refer to the ‘Cake Care Instructions’ provided to you.
We are not responsible for quality issues arising from improper storage, handling, or delayed consumption.
COMPLAINTS
In the unlikely event that you have a complaint about your order, please make us aware within 24 hours of receipt of your order so that we have the opportunity to resolve matters immediately. Complaints made after this period may not be considered.
Minor variations in colour, size, or decoration are normal and not considered defects.
Only items returned to us are eligible for refund.
RETURN OF HIRED ITEMS
Deposits are taken for all hired cake and cupcake stands. These must be returned on the agreed date or extra charges may be required to cover hire costs. Any damages will incur a reduction of deposit returned in order to cover costs of repair or replacement.
PHOTOS/VIDEOS
All media provided to us, by you, is used as inspiration and we will not create a direct copy of another cake. Colours will be recreated to the best of our ability, but exact matches cannot be guaranteed.
We hold the right to post any photos of your items before they leave our premises, on our social media platforms and our website. Please advise us if you wish for us to hold off from posting until a specific date.
RIGHT TO REFUSE SERVICE
Bakehouse 15 reserves the right to refuse or cancel any order at our discretion, including but not limited to: inappropriate requests, abusive behaviour, or non-payment.
CHANGES TO TERMS
These terms and conditions may be updated at any time. The version in effect at the time of ordering will apply.
By placing an order with Bakehouse 15, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Terms last updated January 2026.
GENERAL TERMS
WHAT'S INCLUDED IN EACH PACKAGE?
MINI
Giant number shaped cookie or cake themed with cake toppers. (one single number - additional numbers are charged additionally)
Individually wrapped cookies to be served to party guests or put in party bags.
Party Invitations
Thank You Cards
Single 6x6 Greetings Card
CLASSIC
7” Celebration cake - decorated in the party theme. If a custom cake design is chosen the additional value of the cake is added on to the party package price.
Cupcakes OR Cake Pops (designed to be placed in party bags as party favors or served at the party to feed guests)
A3 Welcome sign - printed on thick A3 cardstock (designed to be stuck to a wall or door) but can be mounted on poster board or framed for an additional fee.
Party Invitations
Thank You Cards
3D Cardstock decorative number (single number - additional numbers charged on top)
Single 6x6 Greetings Card
Themed party bag (empty party bags decorated in the party theme)
ULTIMATE
Everything included in CLASSIC
+ Paintable Biscuits (individual packed and placed in party bags)
+ Themed biscuits (to be served at the party)
+ Filled party bags - bags decorated in party theme and filled.
MEGA
Everything included in CLASSIC
+ Paintable Biscuits (individual packed and placed in party bags)
+ Themed biscuits (to be served at the party)
+ Filled party bags - bags decorated in party theme and filled.
+ Individual filled food box for each guest.
CREATE YOUR OWN PACKAGE
Pick and choose your package items (priced individually per request)
FAQs
What if I book a 24 person package but only have 18 confirmed guests?
Your total balance will be reduced to the 18 person amount for the package selected. Any additional items already used from the larger package will be charged on top of the 18 person rate.
What if invite 30 people but only 20 RSVP?
You will be charged for a 24 person package plus the additional cost of 6 party invitations.
What if have 15 guests?
As all items must be ordered in batches of 6, 15 guests will be charged in the 13-18 person category and items for 18 guests will be provided.
What will my party bag include?
A filled party bag will include:
1x Themed Activity Pack
1x Themed Paintable Biscuit Pack (as stated in the package description)
1x Cupcake OR Cake Pop (as requested in the package)
1x Small Themed Toy or Game
(Contents are subject to availability and custom themes may include varying contents depending on theme)
What will my food box include?
An individual food box will include food for 1 child
1x Sandwich (Ham, Cheese or Ham and Cheese)
Veggies (Carrot, Cucumber and Pepper sticks)
1x Fruit Shoot
1x Crisp Bag
1x Babybell cheese
1x Yoghurt Tube
What if my event has to be cancelled or postponed?
Events cancelled within 72 hours of the event date will be charged at full price and no refund will be issued.
Events cancelled over 72 hours of the event will receive partial refund.
Cancelled events using custom themes will receive no refund.
Events that are postponed must be done so within 7 days of the original proposed date and new dates are subject to availability.
Terms last updated July 2026