Please see below Bakehouse 15’s terms and conditions. For any questions, don’t hesitate to get in contact with us at: enquiries@bakehouse15.co.uk
All of our items are made to order, and are therefore subject to the following terms. All orders must have written confirmation before being accepted.
PAYMENTS / DEPOSITS
All payments and deposits are to be made by bank transfer, cash or card. Cash/card payments will only be accepted at our premises.
We will not accept any other form of payment.
ORDERS £40 AND UNDER
These MUST be paid for in full before you leave our premises or before your order is handed over on delivery.
ORDERS OVER £40
To secure your date, we require a non-refundable deposit, which is 40% of the total order value. This deposit will be deducted from your final bill. In the event of a cancellation, this deposit will be forfeited. This deposit should be paid for within 48 hours of us accepting your order. Exceeding 48 hours will mean we will no longer hold your date and it will become available for others to book.
We will not purchase any items relating to your order before the deposit is received by us.
Your order should be paid in full no less than 24 hours before collection/delivery.
If, in the event the full balance of your order has been paid and you no longer require your order;
LAST MINUTE ORDERS
Any orders placed less than 7 days before the requested date are required to be paid in full within 24 hours of us accepting your order. Last minute orders are subject to availability.
WEDDING ORDERS
Wedding order deposits are to be paid within 48 hours of us accepting your order. The full balance of this order must be paid no later than 1 month before your date. Refunds will not be issued after this date.
CUSTOMISED ITEMS
If, in the event you need to cancel your order, any customised items we order following receipt of your deposit will be made available for you to collect from our premises at an agreed time.
DATE CHANGES
If, for any reason, the date you require your order changes, please contact us immediately. Accepting your new proposed date will be subject to our availability.
COLLECTIONS
Orders must be collected in the agreed time slot. Please be aware that we will not be available outside of the windows specified. Please let us know in promptly if you do not think you will make your collection window. We will do our best to arrange a new slot.
Customers are fully responsible for their items following collection. Bakehouse 15 cannot be held liable for any damages once your items have left our premises.
If your order requires refrigeration, it will be labelled accordingly.
For celebration cakes, please refer to the ‘Cake Care Instructions’ provided to you.
DELIVERIES
Customers who request delivery will be provided with a mutually agreed delivery slot. Delivery will be attempted a maximum of two times within this slot. Following this, your items will be returned to our premises to be collected at an agreed time.
Customers are fully responsible for their items following delivery. Bakehouse 15 cannot be held liable for any damages once your items have been handed over on delivery.
If your order requires refrigeration, it will be labelled accordingly.
For celebration cakes, please refer to the ‘Cake Care Instructions’ provided to you.
Delivery Costs will be calculated per order, based on delivery location.
PHOTOS/VIDEOS
All media provided to us, by you, is used as inspiration and we will not create a direct copy of another cake.
We hold the right to post any photos of your items before they leave our premises, on our social media platforms and our website. Please advise us if you wish for us to hold off from posting until a specific date.